I deliver meals to the elderly on Saturdays for the Rebecca Project. Today when I delivered to Mr. Powell, I noticed that his house was hot and he didn't even have a fan running. I checked his A/C and noted that the outside until was not coming on at all. I found a fan and got it blowing on Mr. Powell and then I immediately called Cole's because I have used them for my own home and knew they would take care of Mr. Powell who is a 94 year old WWII Veteran. They had someone out within about an hour. They know that the heat can be dangerous for our elderly and they took care of Mr. Powell and fixed his A/C in short order. Thanks so much for your care of him and your fantastic employees who really care about people!
I would like to comment on one of your employees. His name is Robert and he just finished a service call on my air conditioner. He is very knowledgeable on all air conditioning and especially on the systems your company sells. Due to his knowledge and being able to answer all my questions, I am procuring a new Air Conditioning system from COLES. You are lucky to have men of his calibre in your employment.
Last weekend our a/c went out. Living in Texas on the verge of summer, having cold air is a must out here. First off I was very surprised when they came out on Memorial Day to help us. I was expecting every where to be closed, but not Cole A/C. They came out promptly and fixed what was wrong with our air conditioning (I think we needed a new condenser motor or something...) and my heart is filled with such gratitude that even though it was a holiday, they still came out and happily worked on our unit. Great job, Cole A/C! I wouldn’t wanna go anywhere else and you’ve gained a customer for life!
Cole A/C & Appliance is amazing!!!! Always professional, friendly and fast. My 2 kids and I came home tonight (after a long, exhausting day) to no a/c.....and this Texas heat was showing us who's boss. One of Cole's after-hour techs (Mark) came to our rescue within 20minutes and had our a/c fixed in no time! So impressed and grateful for their service. This is why I always shop Cole's for all my a/c, appliance and maintenance needs. Thank you!!!!
I hired Cole AC to install my air conditioning system when I built our home, very good people to do business with, I highly recommend them for all they do
Labor Day weekend they came and fixed us up! Super customer service and the price was right!!! We highly recommended them!!!
Cindy and Gary T
Thank you, Judy! Merry Christmas to me!
I have been very impressed with your service and will continue to use Coles for my future appliance needs. It is hard to find a business that still provides great customer service and cares about it’s customers and reputation. I truly appreciate your attention to my purchases, great installers, and overall service!
Happy Holidays to you, your family and staff!
Athens Christian Preparatory Academy would like to extend our sincere thanks to Cole Air Conditioning & Appliance Company for being a sponsor of the Battle at the Greens ACPA Golf Tournament!!
We are so appreciative of your support for this event and look forward to seeing everyone..
Thank you so much to everyone at Cole’s!
Athens Christian Preparatory Academy
Best night sleep in a couple of weeks (for the woman that is...I always sleep good). Apparently, we had a leak that stole much our A/C freon. All fixed now! Should’ve called a week ago. THANK YOU Cole Air Conditioning!!! #greatservice
-- facebook user
Thank you Cole Air Conditioning for another great service call. It was such a relief when you responded quickly and got me back in the cool. Your tech, Robert, is a familiar face who's been to my home numerous times. Always thorough and knowledgeable, but also courteous and personable, and he has even gone the extra mile to share with me helpful tips that I've put into practice to keep my system running optimally. Thank you Robert and Cole Air Conditioning, it's reassuring to know that I can always count on you for excellent service when it's needed most.
Having your A/C stop working in August is never a welcome event. However, Cole A/C's response certainly made it more manageable. Cyrus returned our voice mail message last Friday evening and came out Saturday morning to diagnose the problem. We decided to replace our aging unit, but it could not be done until the following Thursday (today). Knowing 2 or our youngest grandchildren were staying with Grammy & Gramps for several days, Cyrus went the extra mile by safely bypassing a bad circuit-board so our house could stay cool until the new unit was available. Shane & Jacob arrived this morning with the new unit, as promised. They both worked steadily and efficiently in the extreme heat of our attic & scorching outside temperature until the job was properly finished, being careful in the process not to damage anything and making sure to clean up, pack up and haul all the old system off. We appreciate these 3 Cole Professionals for their service and the way they pro!
With gratitude, Lynn & Darlene Clark
My almost 10 year relationship with Cole's has been very rewarding. Finding contractors who do a good job, are on time or even show up is very rare these days. I called around 8:00 am and Robert was here before noon. The fact that your technicians drive from Athens to Buffalo is a miracle. Robert is always willing to explain everything and answer all my concerns. A very polite young man. The ladies who answer the phones are also always eager to help. Good job in hiring quality employees. Thank you!
I would just like to let you know how pleased I am with the service performed by one of your employees. "Tim" arrived at my home within thirty minutes of my requesting service. He did an excellent job while at my home. He evaluated my problem thoroughly and found the reason for my heat pump failure quickly. He explained what the problem was very clearly and had the issue resolved within a short period. I really appreciate the quick service and professionalism of the service technician Tim. I will definitely keep your phone number around for any service work I might need in the future.
Thank you very much.
We had a young man, Mark, who serviced our A/C’s at both houses earlier today. Thank You.